Our fulfillment department pick and pack orders daily Monday through Friday. All orders are shipped from our warehouse by 12pm CST Monday through Friday.
Domestic Shipping Options
We offer standard shipping, which is 5-7 business days. Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
Order Processing Time
Please allow up to 3 business days for us to process your order. All orders processed after 12pm CST will be considered for the following business day. Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 12pm CST will continue processing on the following business day.
International Shipping Options
We currently do not offer international shipping. We will in the very near future!
Incorrect Shipping Information
If a package is returned to Pearl Rolling Company, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost. Pearl Rolling Company, LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a Pearl Account. Any edit or cancellation must be completed before your order has been fulfilled with a tracking number.
Lost or Stolen Packages
Pearl Rolling Company, LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Pearl Rolling Company, LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at firstname.lastname@example.org with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Pearl Rolling Company, LLC reserves 14 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 7 days, along with photo evidence (highly suggested) in to ensure proper resolution.